By James Stroman
An administrative professional's task calls for a various diversity of talents. From dealing with schedules, coordinating conferences, and fielding calls to making plans occasions, decoding criminal files, and developing PowerPoint displays, brand new administrative assistants are anticipated to without difficulty and successfully juggle all of it. pros seeking to increase their performance-and improve their worth to employers-should flip to the fourth version of "Administrative Assistant's and Secretary's Handbook". This worthy 500-plus web page reference publication comprises over 250 pages of recent or thoroughly revised fabric. It offers thorough, sensible guideline on: net conferencing; developing pix, charts, and displays; Microsoft workplace 2010; enterprise math; dealing with e mail and schedules with Outlook; organizing laptop records; examine talents; time administration; customer support abilities; troubleshooting machine difficulties; occasion making plans; and lots more and plenty extra. Administrative jobs are consistently altering, yet with the newest version of this best-selling consultant, execs in every single place can remain prior to the curve.
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Extra info for Administrative Assistant's and Secretary's Handbook , Fourth Edition
If he or she doesn’t mind, start by stacking the files being consulted and replacing those already consulted in the cabinet. Ask, however, before removing papers or documents from your boss’s desk, especially those you have noticed there for quite some time. Discretion is always necessary. You must not overstep your role by touching or mentioning papers that your employer considers personal or private. In addition, many employers maintain their own, unique filing system atop their desks and will advise their administrative assistant not to touch those stacks unless absolutely necessary.
If your meter’s printing or recording mechanism is faulty, contact your local post office and meter manufacturer for instructions. Mail Services ◆ Packaging Much of the mail you’ll be asked to send out as an administrative assistant will consist of letters and documents. But even with a mailroom on the premises, you may have to prepare and send out the occasional package yourself. For a package to arrive in good condition at its destination, it’s important to observe four basic principles in packaging your shipments: 1.
Use the caller’s name in your conversation. 12. Practice good listening skills. 13. If there is a problem, be concerned, empathetic, and apologetic. 14. Thank the caller for calling. Ask the caller to call again. 15. Never eat, drink, or chew gum while you are on a call. ◆ Often-Used Numbers Your employer no doubt will use certain personal telephone numbers regularly. You will soon memorize many of them without effort, but it’s useful to keep a short alphabetical list of these numbers close to the telephone for quick consultation.
Administrative Assistant's and Secretary's Handbook , Fourth Edition by James Stroman